What Changed
- The European Commission opened formal proceedings against Booking.com on 21 October 2026.
- The probe focuses on compliance with risk assessment and mitigation obligations under the Digital Services Act.
- The investigation specifically targets risks associated with fraudulent listings and phishing scams.
On 21 October 2026, the European Commission opened formal proceedings against Booking.com under the Digital Services Act (DSA). The investigation aims to assess whether Booking.com may have breached the DSA by failing to diligently assess or effectively mitigate risks related to fraudulent listings and phishing scams on its platform. The Commission's action evaluates the platform's compliance with risk assessment and risk mitigation duties under EU rules.
Who May Be Affected
Booking.com, online accommodation platforms, and platform users exposed to scams and fraud within the European Union.
Cross-Border Context
EU-wide enforcement of the Digital Services Act regulating online platforms and digital services.
What to check next
- Follow official updates from the European Commission Press corner regarding procedural steps or preliminary findings in the Booking.com investigation.
This article provides general information and does not constitute legal advice. Consult the official text and obtain advice appropriate to your circumstances where needed.